Shipping policy

Australia

Standard: Free

Express: $14

New Zealand

Standard: $12

Express: $18

ORDER PROCESSING: Please allow 1-2 business days to process your order. Expect an email within 1-2 business days to let you know your order is on the way!

STORE PICKUP: If you live on the Ninch then we can organise pick up or drop off! we Just text or email on 0450735428 

REFUNDS,RETURNS AND EXCHANGES: We accept returns up to 30 days after delivery, if the item is unused and in its original condition we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at shackedsurfponchos@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but if it's damaged we'll replace or fix it for you. If you have any further questions, please don't hesitate to contact Ren on 0450735428 or email us at shackedsurfponchos@gmail.com